For your convenience, our most common customer questions are answered right here. The questions are grouped by these categories, Service Information and Technical Solutions.
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Q: What is AcelaNet’s Fair Access Policy (FAP) ?
Q: What is AcelaNet’s Acceptable Use Policy (AUP) ?
Q: What is the speed and price changes for 2016 ?
Q: What is the basic information of Acelanet services?
Q: What is AcelaNet’s Two Year Service Contract?
A: Our Two Year Service Contract gives a $5.00 a month discount. Terms of Service -Two Year Contract.
Q: What is AcelaNet’s Standard Month-to-Month Contract?
Q: What is AcelaNet’s Website Acceptable Use Policy?
Q: How do I use Outlook?
Q: I reset my router to factory, what do I do now?
A: AcelaNet security policy requires all routers to be password protected by our technical staff. If you have reset your router, you have a choice of bringing it into the SCS Broadband office for a free reprogramming, or you can opt to have an onsite by one of our field technicians. Our standard onsite fee will be charged. Call our office to setup an appointment.