For your convenience, our most common customer questions are answered right here. The questions are grouped by these categories, Service Information and Technical Solutions.

Not finding what you want? Reach out directly through our Contact Us page.

Service Information

Q: What is AcelaNet’s Fair Access Policy (FAP) ?

A: Fair Access Policy

Q: What is AcelaNet’s Service Privacy Policy (SPP) ?

A: Service Privacy Policy

Q: What is AcelaNet’s Acceptable Use Policy (AUP) ?

A: Acceptable Use Policy

Q: What is the speed and price changes for 2016 ?

A: Important Service Change for April 1st 2016

Q: What is the basic information of Acelanet services?

A: Service Request Response Letter

Q: What is AcelaNet’s Two Year Service Contract?

A: Our Two Year Service Contract gives a $5.00 a month discount. Terms of Service -Two Year Contract.

Q: What is AcelaNet’s Standard Month-to-Month Contract?

A: Terms of Service – Month-to-Month Contract

Q: What is AcelaNet’s Website Acceptable Use Policy?

A: Website Terms of Use

Q: How do I use Outlook?

A: Ports to use for Outlook

Technical Solutions

Q: I reset my router to factory, what do I do now?

A: AcelaNet security policy requires all routers to be password protected by our technical staff. If you have reset your router, you have a choice of bringing it into the SCS Broadband office for a free reprogramming, or you can opt to have an onsite by one of our field technicians. Our standard onsite fee will be charged. Call our office to setup an appointment.